Increasing industry competition means that companies must continually strive to implement “best practice” solutions in each domain in order to keep pace within their marketplace and/or exploit their own natural advantages.

In the food service and food production industries, this trend is being supported by the establishment of frameworks which divide operations into a series of standard processes. The individual processes provide a convenient framework for the study of organizational processes to provide a basis for best practice implementation.

EGS can assist your company through its various services of Consultancy to find the best possible software solution, implement it using the best workflow and train your staff to use these new technologies efficiently. The software solution will include our own software, as well as other components that are not part of our solution, but are indispensable or already exist in your company.

In addition to the Business Process Review (BPR), we may also provide you with additional services such as IT Consultancy Services, Kitchen Organization, etc.

Our experienced staff and network of distributor and professional partners are also at your disposal for more simple coaching advice such as Recipe Encoding and Structure, Menu Planning Best Practices, other organizational assistances.


The Business Process Review is divided in 5 steps.

  1. Plannning

  2. Identify Key Inputs, requirements, staff, deadlines, etc.

  3. Preparation

  4. Customer Supplies Process Material

    EGS Prepares Structure of Interviews

  5. Interviews

  6. EGS conduct on site interviews of all departments and key people

  7. Business Process Review Report

  8. EGS prepares BPRR and present it to the client

  9. Final Business Process Review Document

  10. EGS provides the client with a Final BPR Document


Successful execution of a Business Process Review requires effective planning and Preparation (it also ensures the most effective use of time of the participants). Initial Planning involves a discussion with the Project Sponsor and nominated Stakeholders in which the scope of the Process Review is agreed along with the participants and Source Material. The requirements, expectation, deadline and other constraints will be established.

Preparation involves initial analysis of available material along with an investigation of available “best practice” references. An output of the preparation phase is an interview schedule (and sometimes a questionnaire) to be completed by participants prior to interview. The interviewer will begin to compile an inventory of available material to be used as input to interview preparation.

A key element of the information gathering exercise is the in-person interviews with the nominated customer representatives with the greatest knowledge of the existing processes. The duration or each interview will depend on the involvement in the process, responsibilities of each individual. Follow-ups will be required with some individuals. Schedule and duration of interviews will be determined during the Planning phase.

The final stage in the Business Process Review is the creation of a Business Process Review Report (also called Process Model) describing the new processes to be implemented using the software solution, based on processes currently being performed. This activity will involve individuals in our company or our close partners with expertise in the field under review.

While the duration depends upon the size and complexity of the business being investigated, the end-to-end activity typically takes in the order of 4 to 8 weeks from initial planning to delivery of the Business Process Review Document (BPRD).


• Advice on encoding and structuring recipes
• Advice on operation process including purchasing, receiving, etc.
• Coordination with other software vendors to create interfaces.
• Preparation of Standard Operating Procedures (SOP's).

What do I get from the Business Process Review?

There are three principal outputs from the business process review as follows:

    EGS will provide flowcharts describing the Process Model to be implemented using our software solution and compare it with your current process model (for easier understanding). We will provide all information at different levels from overview to detailed process model of each task.

    EGS will identify any areas within the industry model which would not be covered by your entire software solution and propose options.

    A summary of process gaps and identified departures from recognized best practice, which represent opportunities for improvement. Items may consist of both short and long-term suggestions for change and include both changes to process and/or the introduction of new IT systems or systems changes.


Advice on encoding and structuring recipes
Advice on operation process including purchasing, receiving, etc.
Coordination with other software vendors to create interfaces
Preparation of Standard Operating procedures (SOP’s)